Utility Virtual Clerk
The virtual employee
learning and performing administrative and management tasks
The Utility Virtual Clerk is a virtual colleague trained to automatically perform administrative and managerial tasks, leveraging the potential of innovative Artificial Intelligence and Machine Learning technologies to progressively enhance its skills in managing vertical processes.
The solution can be configured on the specific needs of each utility, identifying tasks that the virtual employee will handle autonomously and those that will be taken over and instructed by the virtual colleague before being assigned to human resources or other systems for completion.
Utility Virtual Clerk
The virtual employee
learning and performing administrative and management tasks
The Utility Virtual Clerk is a virtual colleague trained to automatically perform administrative and managerial tasks, leveraging the potential of innovative Artificial Intelligence and Machine Learning technologies to progressively enhance its skills in managing vertical processes.
The solution can be configured on the specific needs of each utility, identifying tasks that the virtual employee will handle autonomously and those that will be taken over and instructed by the virtual colleague before being assigned to human resources or other systems for completion.
Strenghts
Strenghts
Strenghts
Focused on improving operational performance
Always available, stable, and reliable
Flexible and scalable
User-friendly and optimized UX
Easy for business users to configure and manage
Reduced time-to-market
Managed Processes
From handling routine administrative duties to optimizing complex workflows, the Utility Virtual Clerk represents a cost-effective solution to enhancing productivity and free up valuable human resources for more strategic initiatives, managing core processes.
Inbound customer email analysis
Recognition of recurring terms, providing users with appropriate responses and correctly directing internal activities to follow up on the requests received
Extraction of metadata from text
Deriving key information like personal data, consumption, contract information from text documents for analysis or categorization purposes
Document profiling with tags
Categorizing documents by assigning descriptive tags, facilitating organization, search and retrieval based on content characteristics or metadata attributes
IT ticket analysis
Identifying patterns and issues, enhancing troubleshooting and delivering overall service improvement strategies
Analysis of certified emails sent by distributors
To monitor compliance, track communications, ensure quality, and manage relationships effectively
Analysis and processing of customers' documentation
For example, in case of proof of payment and contract transfers it verifies requests/transactions, update records, ensures continuous service supply
Features
Multitasking and multilingual
Ability to manage several tasks at the same time, configurable in different languages
24/7 availability
Guaranteed performance all day long and throughout the week
Precise definition of tasks to be performed
Clear perimeter of activity with control dashboard and production of reports for all the steps
Detailed workflow on executed processes
Overview of completed operational procedures to be performed
Accurate measurement of delivered performance
Dashboards and graphs with the evolution of performance for each capability
Setting notifications based on defined KPIs
Detailed alerts configurable for every single step of the process carried out
Microservices architecture
Horizontal or vertical scalability based on customer needs and integration with external systems via WS and REST API
Manual configurations to enhance learning with AI and ML
Optimized learning processes, with tailored settings for personalized experiences and improved outcomes
Pay-per-use model
Only successfully completed tasks are invoiced
Performance
Benefits
Increased productivity
Increased time resulting for value-added activities
Lower operational costs
Lower risk of errors
Improved employee satisfaction and motivation
Pay exclusively for successfully completed tasks
Reduced response time to users
Improved user experience
