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Utility Virtual Clerk

The virtual employee
learning and performing administrative and management tasks

The Utility Virtual Clerk is a virtual colleague trained to automatically perform administrative and managerial tasks, leveraging the potential of innovative Artificial Intelligence and Machine Learning technologies to progressively enhance its skills in managing vertical processes.

The solution can be configured on the specific needs of each utility, identifying tasks that the virtual employee will handle autonomously and those that will be taken over and instructed by the virtual colleague before being assigned to human resources or other systems for completion.

Contact us
Book Demo

Utility Virtual Clerk

The virtual employee
learning and performing administrative and management tasks

The Utility Virtual Clerk is a virtual colleague trained to automatically perform administrative and managerial tasks, leveraging the potential of innovative Artificial Intelligence and Machine Learning technologies to progressively enhance its skills in managing vertical processes.

The solution can be configured on the specific needs of each utility, identifying tasks that the virtual employee will handle autonomously and those that will be taken over and instructed by the virtual colleague before being assigned to human resources or other systems for completion.

Contact us
Book Demo

Strenghts

Focused on improving operational performance

Always available, stable and reliable

Flexible and scalable

User-friendly and optimized UX

Easy for business users to configure and manage

Reduced time-to-market

Contact us

Strenghts

Focused on improving operational performance

Always available, stable, and reliable

Flexible and scalable

User-friendly and optimized UX

Easy for business users to configure and manage

Reduced time-to-market

Contact us

Strenghts

Focused on improving operational performance

Always available, stable, and reliable

Flexible and scalable

User-friendly and optimized UX

Easy for business users to configure and manage

Reduced time-to-market

Contact us

Managed Processes

From handling routine administrative duties to optimizing complex workflows, the Utility Virtual Clerk represents a cost-effective solution to enhancing productivity and free up valuable human resources for more strategic initiatives, managing core processes.

Inbound customer email analysis

Recognition of recurring terms, providing users with appropriate responses and correctly directing internal activities to follow up on the requests received

Extraction of metadata from text

Deriving key information like personal data, consumption, contract information from text documents for analysis or categorization purposes

Document profiling with tags

Categorizing documents by assigning descriptive tags, facilitating organization, search and retrieval based on content characteristics or metadata attributes

IT ticket analysis

Identifying patterns and issues, enhancing troubleshooting and delivering overall service improvement strategies

Analysis of certified emails sent by distributors

To monitor compliance, track communications, ensure quality, and manage relationships effectively

Analysis and processing of customers' documentation

For example, in case of proof of payment and contract transfers it verifies requests/transactions, update records, ensures continuous service supply

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Features

Multitasking and multilingual

Ability to manage several tasks at the same time, configurable in different languages

24/7 availability

Guaranteed performance all day long and throughout the week

Precise definition of tasks to be performed

Clear perimeter of activity with control dashboard and production of reports for all the steps

Detailed workflow on executed processes

Overview of completed operational procedures to be performed

Accurate measurement of delivered performance

Dashboards and graphs with the evolution of performance for each capability

Setting notifications based on defined KPIs

Detailed alerts configurable for every single step of the process carried out

Microservices architecture

Horizontal or vertical scalability based on customer needs and integration with external systems via WS and REST API

Manual configurations to enhance learning with AI and ML

Optimized learning processes, with tailored settings for personalized experiences and improved outcomes

Pay-per-use model

Only successfully completed tasks are invoiced

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Performance

0
%
Accuracy in email analysis
0
%
Image recognition
0
%
Image and text extraction
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Benefits

Increased productivity

Increased time resulting for value-added activities

Lower operational costs

Lower risk of errors

Improved employee satisfaction and motivation

Pay exclusively for successfully completed tasks

Reduced response time to users

Improved user experience

Contact us

Related Content

preview uvc
Automating e-mail customer communications management
The Utility Virtual Clerk to streamline the management of inbound customer support and proof of payment communications
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Utility Virtual Clerk: winning automation for inbound e-mails
Discover the benefits of “hiring” a multitasking, multilingual Energy & Utilities Virtual Clerk that is available 24/7 on a pay-per-use basis
ud_2023_pr_e_preview
At Utility Day 2023 Simone Villa presents the Utility Virtual Clerk
The Utility Day 2023 was the stage for the introduction of Utility Virtual Clerk, our innovative solution able to automate typical Utility sector administrative and management activities
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More efficiency and savings with an Energy&Utilities Virtual Clerk
Discover the benefits of “hiring” a multitasking, multilingual Energy & Utilities Virtual Clerk that is available 24/7 on a pay-per-use basis

Related Content

preview uvc
Automating e-mail customer communications management
The Utility Virtual Clerk to streamline the management of inbound customer support and proof of payment communications
preview_acquevenete
Utility Virtual Clerk: winning automation for inbound e-mails
Discover the benefits of “hiring” a multitasking, multilingual Energy & Utilities Virtual Clerk that is available 24/7 on a pay-per-use basis
ud_2023_pr_e_preview
At Utility Day 2023 Simone Villa presents the Utility Virtual Clerk
The Utility Day 2023 was the stage for the introduction of Utility Virtual Clerk, our innovative solution able to automate typical Utility sector administrative and management activities
uvc_art_blog_preview
More efficiency and savings with an Energy&Utilities Virtual Clerk
Discover the benefits of “hiring” a multitasking, multilingual Energy & Utilities Virtual Clerk that is available 24/7 on a pay-per-use basis
UVC logo_white

The Utility Virtual Clerk is the AI-technology-based solution that enables the automation of repetitive administrative and low value-added tasks, improving business process efficiency.

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